Frequently Asked Questions

Please see below frequently asked questions about the Learning Hub, including:

General queries

Q: What is the Learning Hub?

A: The Learning Hub is an online education and training resource developed by King’s Health Partners for staff, students and trainees at our partner organisations (King’s College London, Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley). We recognise that education and training is vital for developing the healthcare workforce and this online resource provides a point of access for a wide range of healthcare learning materials.

Q: Who is the Learning Hub for?

A: The Learning Hub is primarily for staff, students and trainees at King’s Health Partners.

Q: How much does it cost to access the learning materials?

A: All materials on the Learning Hub website are free to use.

Q: What are Clinical Academic Groups?

A: Clinical Academic Groups (CAGs) make up King's Health Partners. The CAGs bring together clinicians and researchers across our organisation to enable collaboration in research, education and training, and clinical services. King’s Health Partners has 21 different CAGs covering the spectrum of healthcare specialties. Find out more about the CAGs on the King’s Health Partners website.

Registration and Log In

Q: How do I access the learning materials?

A: Register on the Learning Hub website, log in, search under the ‘Learning Materials’ web pages and enrol on the courses which are relevant to you.

Q: What should I do if my password does not work?

A: Click on the ‘forgotten password’ link on the homepage.

Q: Why does my King's College London automatic login not work in the Learning Hub?

A:  To access the learning materials, you need to register on the Learning Hub website.

Q: Why does my King's Health Partners login not work in the Learning Hub?

A:  To access the learning materials, you need to register on the Learning Hub website.

Learning materials

Q: What learning materials are available?

A: Learning materials include online courses, information pieces, podcasts and other resources. Most of the materials are linked to the work of our Clinical Academic Groups. You can browse through the materials in the ‘Learning Materials’ web pages, or email khplearninghub@kcl.ac.uk for more information.

Q: Who creates the learning materials?

A: Learning materials are created and developed by health professionals associated with King's Health Partners.

Q: How are the learning materials organised?

A: The majority of the materials are arranged into categories that reflect King's Health Partners Clinical Academic Groups (CAGs). There are also learning materials under a "Crossing Cutting Themes" category, which are relevant to all healthcare professionals.

Q: How do I add learning materials?

A: If you want to create and add new learning materials for the Learning Hub website, please send an email to khplearninghub@kcl.ac.uk or use the feedback form on the Contact Us page to find out more.

Finding your way around the website

Q: How can I keep track of which courses I have enrolled on?

A: You can check which courses you have enrolled on by clicking on the My Learning Hub web page.

Q: How do I return to the homepage?

A: The ‘Learning Hub’ link at the top left of the page will take you back to the homepage wherever you are on the website.

Technical difficulties

Q: Can I access materials from home or from outside of the UK?

A: Yes.

Q: What should I do if I have a technical enquiry?

A: Email your question to khplearninghub@kcl.ac.uk.

Q: Who should I contact if the site is not working?

A: Let us know via the Contact Us page, or send an email to khplearninghub@kcl.ac.uk.

Q: Will the learning materials work on my tablet/mobile device?

A: At the moment the learning materials are not designed for tablets and other mobile devices, but it is an area we are looking at for the future.

Q. One of the Learning Hub resources would not open

A. Some of the Learning Hub resources use JavaScript to support interactivity. Most internet browsers support JavaScript, but you may not be able to enable JavaScript in older browsers such as Version 7 of Internet Explorer.

The simplest solution is to try accessing the resource from another internet browser. Many hospital computers will already have Firefox or Chrome installed, or may be planning to soon. If you cannot find shortcut icons on your desktop, try looking at the Start menu where all programs will be listed.

It is possible that JavaScript has been temporarily disabled in your browser. You can keep your existing browser but enable JavaScript by following the steps described at www.enable-javascript.com

Finally, if your hospital Trust has not yet installed an alternative browser and will not let you make changes to your work computer, please start by using your home computer or laptop initially. Your username and password will work from any location.