Communicating with patients remotely

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  • Written by experts
  • Introductory
  • 100% online
  • Video content
  • Multiple choice quiz
  • Approx. 3 hours to complete
  • Completion certificate
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About this course
This course examines the rapidly evolving role of technology in healthcare communication, a trend accelerated by the COVID-19 pandemic. It introduces learners to the principles and practices of remote clinical communication—real‑time, two‑way interactions between clinicians and patients who are not physically co‑located—and situates these within the broader landscape of digital communication, telehealth, and e‑health. Through clear definitions, contemporary examples, and emerging evidence, the course examines how remote and digital encounters are conducted, the technologies that enable them, and the evolving experiences and perceptions of both clinicians and patients in a post‑pandemic healthcare environment.

Learning Outcomes
  • Understand the role of remote clinical communication in providing patient-centred care, and the importance in addressing this in medical education.
  • Recognise the facilitators and barriers of clinical communication conducted remotely.
  • Explore how to overcome common challenges of remote clinical communication in the context of real-life clinical situations.
  • Apply best practices and appropriate setup for conducting video or telephone consultations.
  • Reflect on your clinical communication with patients using digital tools.

    Disclaimer: This course is designed for medical students and doctors with limited experience in conducting remote clinical consultations. Completing this e-course does not certify you as competent to conduct an effective remote consultation.

Course authors and designers

Dr. Jia Liu

Lecturer in Clinical Communication Education



Andre Crawford

Learning Technologist | FdSc, BSc, PGCE, MA
Andre has over 15 years of experience in education, specialising in UX/UI design and content development. As a qualified teacher, he has a background in developing comprehensive college-wide training and development strategies based on skills-gap analysis and creating analytics dashboards for program leaders. Andre is particularly adept at crafting online and blended learning programs, ensuring effective and engaging educational experiences.